Communicating Up — Working With A Difficult Manager Seminar

GOAL: The goal of this 4-hour workshop is to provide the tools necessary to align the individual with the communication requirements of his or her manager.

BENEFITS OF COMMUNICATION TRAINING:
•    Understanding the importance of framing all communication with managers in terms of their self-interest
•    Effective meeting preparation
•    How to link objectives with facts to support plans and goals
•    How to move conversations toward agreement
•    Frame questions that focus on benefits to be gained when the objective is reached

HOW THE PROGRAM WORKS: Through instruction, the trainer will focus on preparation and clear commitments to help even experienced managers build a more effective process for communicating and collaborating within the organizational hierarchy.

PROGRAM OUTLINE:
•    Effective communication two-way process
•    Communication up exercise
•    Delivering bad news to your manager
•    Communicating your group’s accomplishments
•    Dealing with a difficult manager
•    Communicating effectively with difficult managers
•    Action planning

METHODOLOGY: Training sessions are comprised of lecture, written exercises, large and small group discussions, skills practice, PowerPoint and video presentations. Workshops materials include participant guide. 

Download this outline as a PDF.