Dealing With Difficult People Seminar

GOAL: The goal of this 4-hour workshop is to create better working relationships, resolve conflicts, and manage interactions effectively through an understanding of the different fears that drive difficulty and resistance.

BENEFITS OF THIS TRAINING:
•    Manage stress at work or home
•    Learn how to deal with different personality styles
•    Increase team spirit, cooperation, and job satisfaction
•    Improve morale
•    Build stronger relationships with coworkers

HOW THE PROGRAM WORKS: Through instruction, participants learn to recognize the various types of personality styles and effective ways of dealing with them.

PROGRAM OUTLINE:
•    Defining what “difficult” means?
•    Difficult people versus difficult behavior
•    How to manage potential difficult situations
•    The role self-confidence and self-esteem play in these tough situations
•    Review how different behavior styles affect relationships and our understanding of others
•    Practice increasing the effectiveness when interacting with others

METHODOLOGY: Training sessions are comprised of lecture, written exercises, large and small group discussions, PowerPoint and video presentations. Workshops materials include participant guide and styles assessment. 

Download this outline as a PDF.