The United Chamber of Commerce and WorkTerrain Host Delivering Exceptional Customer Service Seminar
Massachusetts—May 6, 2008. On Thursday, June 19, the United Chamber of Commerce and WorkTerrain will present the seminar Delivering Exceptional Customer Service, from 9:00 a.m. - 12:00 p.m. Registration and networking begins at 8:30 a.m. The program will be held at the Tri-County Regional Vocational Technical High School, 147 Pond Street, Franklin, MA.
The seminar will be presented by Margo Chevers. For more than 20 years, Ms. Chevers has been delivering professional development programs on the Infrastructure of Customer Service, Leadership, Sales and Goal Achievement. With her ability to be a responsive, results-oriented speaker, Ms. Chevers brings each participant to a higher level of motivation and individual growth.
"A company is only as successful as its ability to satisfy its customers. Regardless of how goal-oriented and performance-driven your company is, it can only succeed on a grand scale if it concentrates on serving the customer at all levels of the organization," said Chevers.
The 3-hour program includes lecture, group discussion, and course materials. Topics to be covered include: customer service vs. customer satisfaction; customer complaints; handling objections; staying calm, cool and in emotional control in the toughest of situations; creating synergy among staff: and internal customer service.
The cost of the program is $99.00 for Chamber members and $129.00 for non-members. The seminar is limited to 25 attendees. To reserve placement, contact the United Chamber of Commerce, at 508-528-2800 no later than Wednesday, June 11.
KidsTerrain, Inc. is a products and services resource company for children and families and the people whose lives affect them. For more information on KidsTerrain, Inc. visit www.kidsterrain.com or call the corporate office located in Wilmington, MA at 978- 658-2131.
"'Hope' is the thing with feathers - That perches in the soul-- And sings the tune without the words-- And never stops-- at all--"